Winning in a competitive market requires providers to be service agile – able to quickly harness available network resources to deliver a wide range of services for different market segments- and service assure.  Armed with more choices and better knowledge about their communications services, customers are holding today’s service providers to a higher standard.  Providers must not only have the ability to deliver layered services, where the ends might stretch across network layers – applications, servers, frame relay, IP, ATM, DSL, optical, etc. and across different providers. They must also proactively manage SLA's at a customer and service level to ensure that customers are perpetually satisfied with the quality of service delivered.

These two imperatives – service agility and service assurance – lie at the heart of service intelligence – and are the inspiration for our award winning solutions. With better service intelligence, providers can consistently achieve business and operational goals, create new revenue streams, identify unused capacity, and rapidly prototype and deploy profitable services.

We designed a suite of service intelligence solutions that improve a provider’s ability to deploy and operate value-assured services and generate sustainable profits while achieving a rapid ROI. Each solution is tailored to the needs of a specific segment, and depending on the deployment, returns can quickly surpass the initial investment, while stimulating growth and enhancing customer relationships.

Learn more about these tailored solutions:

• Service Operations Center – end-to-end service monitoring and reporting solution that enables IPTV or VoIP service providers to assess service delivery and contractual performance, identify the root cause of service problems, and prioritize troubleshooting activities based on customer impact

• Ethernet Service Management – SLA monitoring, reporting and service assurance for Ethernet services provided over Optical Metropolitan Area Networks

• DSLxcend™ – end-to-end performance management solution detects and corrects DSL service issues impacting every aspect of the customer experience